Consumers can check LPG booking status, delivery updates, refill history and payment details online instead of repeatedly calling their distributor. Indane, Bharatgas and HP Gas offer digital options through official websites, apps, WhatsApp and other authorised channels.
Why checking LPG booking status online matters
The LPG booking status tells you whether your refill request has been registered, processed, invoiced or delivered. Checking this information online can also help you confirm the amount charged and identify delays without repeatedly contacting the local distributor.
This is particularly useful for households in Tier-2 and Tier-3 cities, where consumers may depend on local distributors for delivery updates. Digital tracking can provide information without requiring a visit to the agency.
The three major public-sector LPG brands, Indane, Bharatgas and HP Gas, provide multiple digital channels for refill booking and related services. IndianOil says Indane customers can use SMS, IVRS, missed calls, WhatsApp and digital services for refill booking. HP Gas provides similar options through its website, HP Pay, WhatsApp, IVRS and other payment platforms.
The exact options available can vary depending on the distributor and the customer’s registered mobile number.
How to check Indane LPG booking status online
Indane customers can use IndianOil’s digital services to manage their LPG refill. IndianOil currently lists SMS and IVRS booking, missed-call booking, WhatsApp booking, online payments and other digital services for Indane consumers.
To check your refill details, start with the official IndianOil or Indane customer service channel associated with your LPG connection. Keep your registered mobile number and consumer details available because these are commonly used to identify the connection.
After booking a refill, retain the booking or reference number received through the confirmation message. This number can be useful when checking the progress of the order or contacting the distributor about a delayed delivery.
Consumers should avoid relying on third-party websites that ask for LPG consumer numbers, OTPs or other personal information. Use the official IndianOil platform or authorised application whenever possible.
How to track Bharatgas refill booking
Bharatgas customers can use the company’s digital services to book and manage LPG refills.
Bharatgas also provides an IVRS system. Its official website says customers can dial 7715012345 or 7718012345 after registering their phone number with Bharatgas. The system provides booking confirmation, while delivery confirmation is also sent by SMS.
For app-based services, Bharatgas provides a mobile application through which existing customers can activate their account using their registered mobile number and an activation code received by SMS.
If your refill has already been booked, check the confirmation message first. It can provide the booking reference and other information needed to follow up with the distributor.
If there is a significant delay, use the official Bharatgas customer-service route rather than paying an unofficial person to accelerate delivery.
How to check HP Gas booking and delivery status
HP Gas offers several ways to book and monitor a refill. Customers can use the HP Pay mobile app, the HP Gas portal, WhatsApp, IVRS, missed-call service and selected payment platforms.
HPCL’s HP Anytime service provides a particularly useful set of status alerts. The company says customers receive SMS alerts covering the refill booking number and date, cash memo number and date, and delivery confirmation.
This means customers can use their SMS history as an additional record of the refill’s progress.
HPCL also says its HP Pay app allows customers to book refills, make payments and check refill history.
For customers who prefer WhatsApp, HP Gas currently lists 92222 01122 as its WhatsApp service and says customers can initiate the booking process from their registered mobile number.
What current LPG refill prices mean for consumers
Checking the refill amount before delivery is important because LPG prices can vary by location and cylinder category.
As of August 27, 2026, the 14.2-kg domestic LPG cylinder is listed at ₹942 in Delhi, while Mumbai’s listed domestic price is ₹941.50. Prices differ across cities because local taxes and other factors can affect the retail selling price.
Commercial LPG prices are different from domestic household-cylinder prices. On August 27, the reported commercial-cylinder prices were substantially higher in major cities, while domestic rates had remained unchanged in August.
Consumers should therefore check the actual cash memo or digital invoice connected to their refill rather than assuming that a price seen online in another city applies to them.
HPCL specifically advises customers to insist on a cash memo and says charges should be paid according to the cash memo.
How to check your LPG refill history
Refill history can help households understand how frequently they are ordering cylinders and identify unusual bookings.
HPCL states that its HP Pay app provides access to refill history.
For other providers, consumers can use their official customer portals, apps and booking records to review available transaction information. Confirmation SMS messages can also be useful, particularly if you keep them until the refill is delivered.
Reviewing refill history is useful if you notice an unexpected booking or a delivery that you do not remember requesting. In such cases, contact the distributor or the LPG company’s official customer-service channel promptly.
Do not share an OTP with a delivery agent, caller or unknown person claiming to be checking your refill.
How to know whether an LPG delivery is complete
A booking confirmation does not necessarily mean the cylinder has been delivered.
For HP Gas customers, HP Anytime separately provides a delivery confirmation alert after the refill is supplied.
When the cylinder arrives, check the cash memo or digital invoice and verify that the amount corresponds with the authorised charge.
IndianOil’s consumer guidance also advises customers to check the cylinder and ensure there is no leakage after connecting it to the hotplate.
HPCL provides additional guidance on cylinder weight. It says the filled LPG quantity for a standard 14.2-kg domestic cylinder is 14.2 kg and advises consumers to check the cylinder weight before accepting delivery.
If the delivered cylinder appears damaged, the seal is questionable or the quantity appears incorrect, raise the issue with the distributor or customer-service channel instead of accepting an unexplained additional charge.
What to do if your LPG booking is delayed
First, check whether the booking has been successfully registered. Look at the confirmation SMS, app notification or booking reference.
Next, check whether a cash memo has been generated. For HP Gas customers, HP Anytime specifically sends an alert for the cash memo stage before the delivery confirmation.
If the booking remains pending for an unusually long period, contact your distributor using the official contact details.
HPCL lists a toll-free customer service number, 1800-2333-555, and an online complaint mechanism for LPG-related issues.
Indane also lists 1800-2333-555 for feedback, suggestions and complaints.
Keep your consumer number, booking reference, date of booking and payment information ready when filing a complaint. This can make it easier for the distributor or customer-service team to locate the transaction.
Use only official LPG booking channels
The growth of digital LPG services has also created opportunities for fraudulent calls and messages. Consumers should not click unknown links claiming to offer faster delivery, subsidy payments or special refill prices.
Use the official website or application of your LPG provider. For HP Gas, HPCL lists its official portal, HP Pay, WhatsApp and IVRS channels.
IndianOil similarly lists official Indane digital services and the LPG emergency number 1906.
Remember that an LPG delivery update should not require you to disclose your UPI PIN, ATM PIN or banking password. If someone asks for such information, stop the transaction and contact the company through its official customer-service channel.
Key Takeaways
- Indane, Bharatgas and HP Gas all provide digital options for LPG refill booking and related status updates.
- Keep your booking reference, confirmation SMS and digital invoice until the cylinder is delivered.
- Check the cash memo and authorised price before making payment to the delivery person.
- Use only official LPG websites, apps, WhatsApp services and customer-care channels, and never share banking PINs or OTPs with unknown callers.
FAQs
How can I check my LPG booking status online?
Use the official website or mobile application of your LPG provider and log in with your registered consumer details. You can also check booking confirmation and status messages received on your registered mobile number.
How can I track HP Gas delivery?
HP Gas customers can use HP Pay, the HP Gas portal and other official services. HP Anytime also sends SMS alerts for the booking, cash memo and delivery confirmation stages.
How can Bharatgas customers check a refill booking?
Bharatgas provides IVRS services through 7715012345 and 7718012345 after registration of the customer’s phone number. Booking and delivery confirmations can also be sent through SMS.
What should I do if the delivery person asks for more money?
Check the cash memo or digital invoice before paying. HPCL advises customers to insist on the cash memo and pay according to the charges shown on it. If you believe you have been overcharged, contact the LPG distributor or the company’s official customer-service channel.
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